Résumé
I provide high-quality technical services by leveraging client engagement, effective communication, and by creating project frameworks. I am readily able to demonstrate the ability to combine vision, ingenuity, and analytical data to provide direction and resources that are both accessible and easily understood. I have several years of experience in IT management with a background in project management, business analytics, and multi-platform solution development. I aim to continually establish a solid reputation of dependability and technical proficiency while embracing change in the ever-evolving field of Technology.
Experience
BIRDVILLE ISD
August 2015 – Present
My current role with the district is focused on business analysis and project management. I have also managed a team of qualified IT professionals to provision district staff with customer service oriented technical assistance as well as create and manage ticket protocols, workflows, and automation. I manage administrative projects, and the development of digital content for the various forms of online resources. I provide and attend district training and presentations for professional staff. I develop landing sites, status boards, and produce digital audio/video content for instruction and advertising. I constantly work to maintain a well-established rapport and channels of communication, allowing for the quickest means of resolution time and problem identification with technical products and services. I have a documented history of excellent customer support.
MANSFIELD ISD
August 2009 – August 2015
During my time with Mansfield ISD, I provided technical support and maintenance for desktops, printers and presentation systems to campuses and administrative offices. Allocated point of contact for troubleshooting and remote assistance. Duties included Onsite support for online testing, create and distribute images for district machines, prepare A/V equipment for Administrative presentations, and Create/maintain campus inventories.
Education
Tarleton State University
Graduated Cum Laude with a Bachelor’s in Information Technology.
Coursework
Project Management Methodology, Application Programming, Network Engineering, Telecommunications, Business Management, Business Computer Information Systems, Marketing, Finance Management
Dallas County Community College District
Major – Business Computer Information Systems
Coursework
Project Design, Communications Psychology,
Advanced BCIS, Networking Basics, Server Operations Management
North Lake College
Major – Radio/Television/Film
Coursework
Multimedia Video production, Graphic design,
Web design, Print and photo manipulation, Marketing, Speech & communications
Skills & Specialties
Project Management
Readily able to lead a team of IT Professionals to achieve project goals and meet success criteria within constraints and deadlines.
Analytics
Ability to gather, utilize, and interrupt data to ensure that the most relevant information is considered in decision making processes.
Hardware & Software Support
Maintains knowledge and troubleshooting skills on market-relevant devices, applications, and online services.
Systems Administration
Currently operates and organizes On-premise and Cloud Enterprise applications that provide security, stability, and accessibility.
Communication
Focuses on information exchange that is tailored to each specific audiences while gathering meaningful feedback from clients to ensure complete understanding.
Automation
Evaluates operations data to implement automation that reduces response time and interactions while maintaining quality services.
Client Outreach
Ability to recognize the current and future needs of clients and establishes open channels for easy and comfortable interactions.
Customer Service
Ensures that effective communication and quality support are utilized before, during, and after all technical services.
Systems Knowledge
- Active Directory
- LMS Platforms
- G Suite
- Exchange (EMC)
- Skyward IMS
- HTML / CSS
- SCCM
- C#
- MDM
- ITIL Framework
- SSO Integrations
- Adobe Suite
- VDI Systems
- PMM
- MS 365 Management
Credentials & Certifications
B.A.A.S. Information Technology
CompTIA A+
G Suite Admin
“No one is born an expert. It takes hard work, dedication, and precious time to truly master your craft and I believe it is worth every personal sacrifice…”
~Todd Craig